Terms and Conditions
It is the customers’ responsibility to read through the following Terms & Conditions. By using the Site and/or placing an order for products from us, you agree to follow and to be bound by these Terms & Conditions.
General:
We may modify or update these Terms and Conditions from time to time. Your continued usage of the Website constitutes your agreement to follow and be bound by the Terms and Conditions as changed. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.
Ordering:
Your order is confirmed once payment has been made. After placing an order, you would receive an order confirmation to your email immediately thereafter. Kindly ensure that all required details and specifications are detailed out in the invoice. Please email to us if you did not receive this confirmation email. We do not provide ice packs or cooler packaging for all the chilled items at the moment.
Order amendment & cancellation policy:
Order cancellations and cash refunds are not allowed once payment has been made. Please check your order carefully before checking out.
Order amendments are subjected to management’s discretion and availability. Please write in at least 3 working days before via email (any enquiry sent in after 4pm will be counted as received the next working day) for all order amendments.
Self-collection:
Please collect your order within the store operating hours in 7 days. Orders that are not collected by closing time will be kept for collection on next working days. The person collecting the order is wholly responsible for checking that the order specifications of the order received are correct and in good condition.
Once the order has been collected, it is deemed as acceptance and we will not bear any responsibility to any damage to the product; and any disputes regarding damage to the product or incorrect item will not be entertained if not raised to our staff at the time of collection.
Grab/Lalamove/3rd Party Drivers:
If you are arranging for a 3rd party driver to collect your order from us, you are required to provide the driver with your name and order invoice number as they will need to present it to us in order to collect your order.
We do not take responsibility for any problems or situations that arise from the 3rd party delivery service as well as for the items once they have left our premises. It is advisable that the driver takes a picture of all the items of your order before and after delivering them to you.
We do not make any delivery arrangements or book 3rd party delivery service on behalf of pickup customers. Please arrange for your own 3rd party delivery service if you have opted for self-pickup and are not able to come over to our store to collect your order from us.
Delivery:
The person who receive the order is wholly responsible for checking that the order specifications of the order received are correct and in good condition. Subsequent disputes regarding damage to the product or incorrect item will not be entertained if not raised by the driver at the time of delivery. We will not be responsible for any damage that occurs after the delivery has been completed. If the driver arrives at the location and instructions are given to the driver to leave the items outside the premises, such as on a door handle or cabinet, we will not be responsible for the conditions of these items after delivery.
For the all chilled items, please make sure there is someone to receive your order and that all chilled items are stored in the refrigerator immediately upon receipt. Tungsan will not be liable for loss in product quality or spoilage due to poor storage conditions.
All orders are arranged to arrive within the chosen time slot. We cannot arrange the delivery to arrive at, by, or after a specific time (eg. at 2pm). Drivers deliver to a few places in one trip following a route that is carefully planned, arranged, and optimized.
However, factors that affect or may cause early arrivals or delays in deliveries (non-exhaustive):
Traffic conditions.
How long a driver is held up at a certain delivery location.
Unforeseen circumstances or Circumstances beyond our control.
While we try our best to arrange orders to arrive within the chosen time slot, we will not be held responsible for any early arrivals or delays of delivery due to any of the reasons above or because of any circumstances impacting the availability of the 3rd party drivers we use and anything else outside of our control.
Please opt for self-pickup if you cannot risk the items arriving earlier or later than your time frame.
For deliveries to hotels, shopping malls, museums, and other restricted zones, the order would have to be collected from the main lobby or nearest pick up point by default. If you wish for delivery directly to the room or restaurant, please write in to inform us.
Successfully Delivery:
Deliveries are considered successful where:
It has been passed to the recipient/someone on behalf of the recipient.
It has been left at the guardhouse, with a neighbour, or a place requested or consented by the recipient or someone on behalf of the recipient (this includes the buyer).
Persons collecting the items from the drivers are required to check that the items are in good condition upon receiving them. Do let the driver know (before the driver leaves) of any defects/damage/missing items. We would need to be notified on the day the items are delivered of any defects/damage that occur because of delivery (proof of defect/damage is required).
We will assess and investigate the matter, and decide the next steps to be taken according to their discretion, taking into account all relevant factors.
Unsuccessful Delivery:
Deliveries are considered unsuccessful where: when driver has been assigned to your order, but due to the reasons below, the driver cannot deliver the items to the recipient.
a)The recipient is unreachable/uncontactable on the driver’s arrival at the delivery address.
b)There is no such person at the delivery address.
c)The delivery address given is incorrect or incomplete (e.g.missing unit number) or not searchable on Google Maps.
d)No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the delivery successfully.
e)The recipient is not able to collect the order from the driver at the drop-off point/lobby/ground floor of the given delivery address.
f)The recipient does not consent to leaving the items with someone else or in some other area within the premises.
g)The recipient/buyer requests the driver to wait at the delivery address for longer than 10 minutes.
h)Other circumstances that prevent the driver from passing the items to the recipient/someone on behalf of the recipient on a case-to-case basis.
In the event of unsuccessful delivery, the buyer will be notified via the email that was used to place the order.
Drivers will bring the items back to our store after completing all the deliveries following the assigned route.
No requests for refunds of the item(s) and/or delivery fee will be entertained due to perishable nature of our products and our on-demand delivery service.
The buyer/someone on the buyer’s behalf is required to:
Request for re-delivery at a fee of $10.90 subjected to availability of our drivers and schedule.
Alternatively, you may collect the items at our store on the same day during our operating hours once the items have been brought back by the driver.
Where items are not collected from our store for more than 7 days without a valid reason, We will proceed to cancel the order and a cancellation fee 10% of total bill will be imposed. The balance order amount will be refunded through the same mode of payment.
Damages/Defects
All orders and items are carefully checked and sent out in good condition. In the unlikely event that the items arrive not in good condition, please report it to us immediately or within 3 hours of receipt with a clear picture of the damage/defect. All items must be unconsumed, in the state that such damage/defect was discovered, and/or in their original state.
Copyright and Trademark
The contents of these pages (inclusive of written text, images, photographs) are the copyright trademark or registered trademark of Tungsan.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited except:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Tungsan.
Copy, print or download for the purpose of sending to individual third parties for their personal information with acknowledgement of the source of the material and that you inform the third party that these conditions apply to them too and they have to comply with them.
